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Service Excellence, Client Satisfaction

Author: Nawakara Admin

Date : 09 November 2018

Committed to achieving service excellence, Nawakara has applied international quality and health & safety standards ISO 9001:2015, OHSAS 18001-2007 and SMK3 Gold Flag. Nawakara is the first national security provider achieving ISO 9001 standard since 2004 and SMK3 Gold Flag since 2015

Nawakara Group is also an RSO, Recognized Security Organization, by IMO (International Maritime Organization), a member of SEDEX (Supplier Ethical Data Exchange) since 2012, and also a member of the British Safety Council since 2014.

Such high operating standards are crucial to make sure that all protective services run smoothly and in an effective and efficient manner. Nawakara Group’s pursuit to always be at the forefront in terms of service quality and customer satisfaction is the spirit that drives the entire company forward.

The standards also direct Nawakara Group’s personnel to be consistently reliable and disciplined on the field. A recent award from Star Energy Geothermal Salak, Ltd for 1,072,440 Man Hours Without Recordable Injury that was granted to Nawakara Perkasa Nusantara team in Star Energy Gunung Salak site is a testament to these qualities. The team is led by Rahmat Syukri Zaini, who received the “Zero Incident Award” certificate on behalf of his unit.

In any security work, Nawakara Group always strives to give the best services and meet clients’ satisfaction. Extensively experienced to operate in various environment types, anticipate potential risks, and clients’ needs, Nawakara’s personnel are guaranteed to provide the best security solutions.

Incidents in PT Semen Jawa involving the theft of grinding balls and loss of a conveyor belt further proves this capability. Nawakara’s security unit captured the perpetrators and was also able to recover the missing belt. PT Semen Jawa’s management highly appreciated this success and hoped that the company and PT Tambang Semen Sukabumi could continue engaging Nawakara’s excellent services.